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Lucky Jackpot Casino encourages you to play responsibly.

Each and every one of our games is designed for entertainment purposes only:

While some of our games may host a casino-theme style, none of them are real casino games. There is no real gambling, betting, or laying odds or real money in any of our games.

We want all of our players to play responsibly and feel protected in a safe and enjoyable in-app experience.

All of our coins, chips, other currencies, and other virtual items have no actual monetary value. Strictly created for the in-game environment, no balance can be transferred, cashed out, or sold for money in the real world.

Coins, chips, and other virtual currency that may be purchased are only available to improve your gaming experience, for level advancement, and for your enjoyment while engaging with our games.

There are infinite ways to play responsibly…

Responsible gameplay is when all players:

• Have a fun, exciting, and entertaining experience
• Exercise control over their playtime, spending, or any purchases made
• Balance playtime fairly with other leisurely activities or duties in their everyday lives

How can you spot a Video Game Behavior Disorder?

• Take notice of behavioral patterns that are characterized by the following:
  • An impaired control over playtime
  • The need to prioritize gaming over other activities
  • An elevated interest in games that surpasses that of other interests or daily responsibilities
  • A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player
• It’s important to note that for a gaming disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.

What should you do if you or someone you know may have a Video Game Behavior Disorder?

• Get help! Seek attention from a qualified medical professional
• Do some research! Learn more about the disorder by reading up on the following materials we’ve compiled here:
  • http://smartsocialgamers.org/2015/07/21/keeping-a-healthy-balance-are-you-playing-too-much/
  • https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
  • http://smartsocialgamers.org/top-tips/

If you have any questions, or need a break from playing any of our games, please don’t hesitate to contact Customer Support at support@luckyjackpotcasino.com. We’re here for you!

Suspending your account

Suspending your account means a request initiated by you to ban access to certain games. Suspending your account will result in termination of access to your account and a block placed on your account so that, if detected by our servers, access to games will be denied. Suspending your account is not “foolproof,” and we make no guarantee that it is. However, we will take reasonable efforts to honor a valid request to suspend your account.

To request suspension of your account, please send an email to privacy@luckyjackpotcasino.com containing the user ID for the app you wish to be excluded from.

What is the process for supsending your account?

• You must request the suspension by sending an email as outlined above
• You may only complete a suspension request for your own account.
• You may not request suspension for another player.
• Once LuckyJackpotCasino.com has verified the request, you will receive a verification email to the address that LuckyJackpotCasino.com determines is valid for your account (“Verification Email”).
• In the event LuckyJackpotCasino.com cannot successfully verify your request, in its sole discretion, LuckyJackpotCasino.com may ask you additional questions for verification purposes and for the security of your account.
• In the event that LuckyJackpotCasino.com cannot successfully verify your request, in its sole discretion, the request will not be completed.
• If you have played a game or app and we cannot identify you (eg: if you played as a guest) LuckyJackpotCasino.com may not be able to verify or identify you. Therefore, LuckyJackpotCasino.com will make reasonable efforts to suspend your account. However, LuckyJackpotCasino.com may also not be able to complete such a request. Note, that if you are playing as a guest and we cannot locate a LuckyJackpotCasino.com account associated with the email address you provide to start the suspension process, an account may be opened for such email address. The account created will be blocked from logging into all eligible games, and you will not be able to log in to any eligible game using the email address you provided. LuckyJackpotCasino.com may use any information we have about you in order to process your suspension request, including your personal details, account information and Device ID.